30 Day Returns

The following conditions apply for a full refund:

1. Returned items must be in the original condition, not worn or altered and should be returned with all original boxes, tags, and documents. 
2. The Security Tag found on some of our items has to be intact.
3. Abuse of our return policy will not be tolerated. As such, we reserve the right to refuse full refund for excessive returns by a customer.
4. Shipping and insurance cost are non-refundable.
5. Customized orders are non-refundable.

Return Instructions

You will need to open a return request through platform in order to initiate a return. Refunds are within 1-2 business days from the date we receive them. We do charge a restocking fee for any noticeably damaged, used, or missing items.

Exchanges

We understand that purchasing jewelry online can be difficult- especially since you are unable to feel or try it in person- maybe you thought the item was wider, or longer, or heavier. If you would like to exchange/upgrade for a different item or size, simply message us via platform or open a replacement request through platform. Exchanges are free: they are not subject to any restocking fee or return shipping fee.

Our orders ship usually within 1 business day of when the payment clears. A signature is be required upon delivery for orders over $750.

If you would like to cancel the order after placing it, please contact us immediately.

Orders that are being shipped to countries outside of the U.S. may be subject to the destination country's policies on international orders. Buyer pays duties, taxes, and customs clearance fees.

If you would like to place a custom order or sizing request, please kindly contact us. Sizing typically takes 1-3 business days. We recommending contacting us prior to placing the order so we can provide instructions and a quote. Custom orders are final, and non-refundable.

A family-owned and operated business, Nuragold was founded 15 years ago on a simple premise: shopping for quality jewelry shouldn't be difficult or expensive. We work hard to simplify the buying process, empower and educate our customers and, ultimately help them make a purchase they will cherish for a lifetime. Quality. Enduring value. Respect for our customers. At Nuragold, we've built our company on these principles.

Reputation

We are honored to be listed as one of the most experienced and highest rated sellers on platform since 2006, as you can see with our 99.9% positive feedback rating with over 200,000 sales! You can buy with confidence knowing you are buying real, quality gold with unparalleled customer service.

You can always message us here through platform or at the number below. We typically respond to messages within 24 hours, and are available via phone from 10AM - 5:30PM Pacific Standard Time from Monday through Friday.

Click here to message us directly!

We are currently updating our FAQ Page, please remain posted!